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FO-001 General Rules & Regulations.doc
FO-002 Attendance & Reporting for Duty.doc
FO-003 Shift Departmental Meetings & Briefings.doc
FO-004 Work Schedules.doc
FO-005 Sick Leaves.doc
FO-006 Confidentiality of Guest information.doc
FO-007 Guest Security.doc
FO-008 Log Book.doc
FO-009 Departmental Communication.doc
FO-010 Etiquette at the Front Office.doc
FO-011 Collection of Guest data on arrival.doc
FO-012 Guest Registration.doc
FO-013 Escorting Guests.doc
FO-014 Guest Message.doc
FO-015 Limousine Bookings.doc
FO-016 Guest Requests.doc
FO-017 Extension of stay.doc
FO-018 Courtesy Card Holders.doc
FO-019 Room Change due to Upgrade and Upsell.doc
FO-020 Check-in and check-out.doc
FO-021 Hotel System Access.doc
FO-022 Rooming of FIT Guest.doc
FO-023 Hotel Passport.doc
FO-024 VIP Check in with Arrival flight n Limo.doc
FO-025 Folio Maintenance.doc
FO-026 Important Telephone Numbers.doc
FO-027 Housekeeping Discrepancy Report.doc
FO-028 Day Use Rooms & Early Check In.doc
FO-029 Late Charge for Minibar & Missing Items.doc
FO-030 Expected Departures.doc
FO-031 Front Office Safe Deposit Box.doc
FO-032 Room Safe Deposit Box.doc
fosop.doc
FO工作职责.doc
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